Privacy Policy —
jetbuze

1. Data We Collect

jetbuze collects personal data through several channels: directly from you during registration and account management, automatically as you interact with the platform, and from third-party identity and payment verification partners. The categories of data we collect are described below.

1.1 Registration and Identity Data

When you create an account on jetbuze, we collect the following information:

• Full legal name (as it appears on your government-issued identity document)
• Date of birth (used to verify that you meet the 18+ age requirement)
• Residential address, including division (Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, or Mymensingh)
• Email address (used for account communications and security alerts)
• Bangladeshi mobile phone number (used for two-factor authentication and deposit/withdrawal via bKash, Nagad, or Rocket)
• Username and encrypted password

1.2 Identity Verification (KYC) Documents

As part of our Know Your Customer (KYC) process, we may request copies of the following documents:

• National Identity Card (NID) or passport
• Proof of address (utility bill, bank statement, or similar document dated within three months)
• Proof of ownership of the payment method used for deposits (e.g., a screenshot of your registered bKash or Nagad wallet showing your name and mobile number)

KYC documents are stored in encrypted form and are accessed only by authorised compliance personnel. They are never shared with third parties outside of our regulated verification partners and legal obligations.

1.3 Financial Transaction Data

We record all financial transactions on your account, including deposit amounts, withdrawal requests, payment method details (masked — we store only the reference identifier, not full account numbers), transaction timestamps, and currency (BDT). This data is retained for audit and anti-money-laundering compliance purposes.

1.4 Gameplay and Betting Activity

jetbuze records your gameplay history, betting patterns, wager amounts, game selections (cricket betting, slots, jackpot bingo, live casino, etc.), win/loss outcomes, and session durations. This data is used for account management, responsible gaming monitoring, dispute resolution, and aggregated platform analytics.

1.5 Technical and Device Data

When you access jetbuze, our servers automatically collect certain technical information, including:

• IP address and approximate geographic location (country and city level)
• Device type, operating system, and browser version
• Pages visited, session start and end times, and click-path data
• Referral URL (the page from which you arrived at jetbuze)

This technical data is used for security monitoring, fraud detection, platform performance optimisation, and aggregate traffic analytics. It is not used to build individual behavioural profiles for sale to third parties.

2. How We Use Your Data

The table below summarises the primary purposes for which jetbuze processes your personal data, the legal basis for each processing activity, and the data categories involved.

jetbuze does not use personal data for automated decision-making that produces significant legal effects on players, except in cases of automated fraud detection where a human review is always available upon request. If you believe an automated decision has unfairly affected your account, contact support at support@jetbuze to request a manual review.

3. Data Sharing & Third Parties

jetbuze does not sell your personal data. We share data with third parties only in the limited circumstances described below, and only with parties who are contractually obligated to process the data in accordance with the same privacy standards we uphold.

3.1 Payment Service Providers

To process deposits and withdrawals, we share necessary transactional and identity data with our payment partners, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank. These providers receive only the minimum data required to process the specific transaction. They are not permitted to use this data for any purpose beyond payment processing.

3.2 Identity Verification Partners

We may share KYC documents with regulated third-party identity verification service providers to assist in confirming that you meet the 18+ age requirement and that your identity information is accurate. These partners operate under strict data protection agreements and are not permitted to retain your data beyond the duration required for verification.

3.3 Technology and Hosting Providers

jetbuze uses cloud infrastructure and hosting services to operate the platform. Our hosting providers may store data on servers located outside Bangladesh. In all such cases, we ensure that appropriate data transfer safeguards are in place through contractual clauses. Our hosting providers do not have access to your data for any purpose other than infrastructure management.

3.4 Game Software Providers

Certain games available on jetbuze are supplied by third-party game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may process limited technical data (such as session tokens and game round IDs) to ensure fair play, resolve disputes, and maintain game integrity. They do not receive your personal identity or financial data unless required for a specific dispute resolution.

3.5 Legal and Regulatory Disclosures

jetbuze may be required to disclose personal data to law enforcement authorities, courts, or regulatory bodies where we are compelled to do so by a valid legal order. In such circumstances, we will disclose only the data specifically requested and will, where permitted by law, notify the affected player of the disclosure.

4. Cookies & Tracking Technologies

jetbuze uses cookies and similar tracking technologies to ensure the platform operates correctly, to remember your preferences, and to analyse aggregate usage patterns. This section explains how we use these technologies and what control you have over them.

4.1 What Are Cookies?

Cookies are small text files placed on your device by a website you visit. They are widely used to make websites work efficiently and to provide information to the site operator. jetbuze uses both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a defined period).

4.2 Categories of Cookies We Use

jetbuze does not use third-party advertising cookies or behavioural tracking cookies that would allow external advertisers to build a profile of your browsing activity across other websites.

4.3 Managing Cookies

You can control and delete cookies through your browser settings. Most modern browsers allow you to block all cookies, accept only first-party cookies, or delete cookies at the end of each session. Please note that disabling strictly necessary cookies will prevent you from logging into your jetbuze account and using the platform's core features.

5. Data Retention

jetbuze retains personal data only for as long as it is needed to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The general retention periods we apply are as follows:

• Account registration data: Retained for the duration of your account, plus a minimum of 5 years after account closure, to comply with anti-money-laundering record-keeping requirements.
• KYC documents: Retained for a minimum of 5 years from the date of verification, in line with standard financial compliance practice.
• Financial transaction records: Retained for a minimum of 5 years from the date of each transaction.
• Gameplay and betting history: Retained for 2 years for responsible gaming monitoring purposes, then anonymised for aggregate analytics use.
• Customer support communications: Retained for 3 years from the date of the last interaction.
• Technical and device data (logs): Retained for 90 days for security and fraud analysis, then automatically deleted.
• Marketing consent records: Retained until you withdraw consent, plus 1 year to evidence the lawful basis for prior communications.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be linked to any individual player. Where deletion is requested by a player before the end of the standard retention period, we will delete what we are legally permitted to delete and explain any data that must be retained due to a legal obligation.

6. Your Privacy Rights

As a player on jetbuze, you hold the following rights in relation to your personal data. These rights may be subject to certain limitations where they conflict with a legal obligation (for example, we cannot delete financial records that are required by anti-money-laundering law before their retention period expires).

• Right of Access: You may request a copy of the personal data jetbuze holds about you at any time. We will provide this within 30 days of a verified request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to have it corrected. For basic account details, you can update these directly through your account settings. For KYC-related data, contact support.
• Right to Erasure ("Right to be Forgotten"): You may request that we delete your personal data. Where no legal obligation requires us to retain it, we will action the request within 30 days. Where data must be retained, we will explain the legal basis for continued processing.
• Right to Restriction of Processing: You may request that we restrict the processing of your data in certain circumstances — for example, while a dispute about its accuracy is resolved.
• Right to Data Portability: You may request a copy of the personal data you provided to us in a structured, machine-readable format (where technically feasible) for the purpose of transferring it to another service provider.
• Right to Withdraw Consent: Where processing is based on your consent (for example, for marketing communications), you may withdraw that consent at any time by contacting support or using the unsubscribe link in any marketing email. Withdrawal does not affect the lawfulness of processing conducted prior to the withdrawal.
• Right to Object: You may object to processing based on legitimate interest grounds. We will consider your objection and cease processing unless we can demonstrate a compelling legitimate ground that overrides your interests.

To exercise any of the above rights, contact the jetbuze support team via live chat (available 24/7) or by writing to support@jetbuze. Please note that all data subject requests require identity verification before they can be processed, to ensure that we do not disclose or delete data belonging to one player in response to a request from another.

7. Data Security

jetbuze implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, and disclosure. Our security practices include:

• TLS/SSL encryption on all data transmissions between your browser and our servers.
• AES-256 encryption for personal data stored in our databases, including KYC documents and financial records.
• Access controls — personal data is accessible only to authorised personnel who have a documented business need to access it. All access is logged and audited.
• Two-factor authentication (2FA) available on all player accounts to prevent unauthorised login.
• Regular security assessments of our platform infrastructure, including penetration testing and vulnerability scanning.
• Staff data protection training — all jetbuze employees who handle personal data receive regular training on data protection obligations and security practices.
• Incident response procedures — in the event of a data breach that is likely to result in a risk to affected players, we will notify the affected individuals within a reasonable timeframe and describe the nature of the breach, the categories of data involved, and the steps we have taken to mitigate the impact.

While we maintain these safeguards, no online platform can guarantee absolute security. You are responsible for maintaining the security of your own account credentials. Use a strong, unique password for your jetbuze account, enable two-factor authentication, and never share your login details with any third party.

8. Policy Updates & Contact

jetbuze reserves the right to amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the structure of our business. When we make material changes to this policy, we will notify registered players via the email address associated with their account and by displaying a prominent notice on the platform for a minimum of 14 days following the update.

The "Last updated" date at the top of this document indicates when the current version came into effect. We encourage you to review this policy periodically. The version of this policy in effect at the time of any data processing activity is the version that governs that activity.

If you have any questions about this Privacy Policy, wish to exercise a data subject right, or have a concern about how jetbuze has handled your personal data, please contact our support team:

• Live chat: Available 24/7 directly on the jetbuze platform (average response time: 2–5 minutes)
• Email: support@jetbuze (plain text — not a clickable link)
• Response language: English and Bengali, in Bangladesh Standard Time (BST, UTC+6)

jetbuze is committed to resolving all privacy-related queries promptly and transparently. If you remain dissatisfied after contacting us, you retain the right to seek further assistance from the appropriate data protection authority in your jurisdiction.